Checking site status

This section shows you how to check whether the Frosmo Platform is receiving data from a site, and whether the data tracking set up for the site is working correctly.

Checking script status

To verify that the Frosmo scripts are running on a site:

1. In the Frosmo Control Panel, in the header, click Site Status.

2. Check the Frosmo scripts status. The available follow-up action depends on the status.

   Status	Icon	Action	Description
   Set up		Set up	The Frosmo Platform has not received any data from the site in the past 30 days. This is most likely because the Frosmo scripts have not been added to the site. To fix the issue, add the scripts to the site.
   OK		View	The Frosmo scripts are working correctly. The Frosmo Platform has received data from the site in the past day. To check the latest visit statistics, click View.
   Error		Inspect	The Frosmo Platform has not received any data from the site in the past day. The connection between the platform and the site may be blocked, or recent changes made to the site may be preventing the platform from accessing the site. To fix the issue: To check when the platform stopped receiving data from the site, click Inspect. Check the latest changes made to the site to ensure that they do not interfere with the platform. Check that the Frosmo scripts have been added to the site.

Checking product tracking status

The Frosmo Platform collects product data for a site through product view events sent directly from the site or by periodically reading a product data feed. A site can use one or both approaches for product tracking.

Product views

To check product view event status for a site:

1. In the Frosmo Control Panel, in the header, click Site Status.

2. Check the Product views status. The available follow-up action depends on the status.

   Status	Icon	Options	Description
   Set up		Set up	The Frosmo Platform has not received any product view events from the site in the past 30 days. This is most likely because product tracking has not been set up on the site. To fix the issue, set up product tracking on the site.
   OK		View	Product tracking is working correctly. The Frosmo Platform has received product view events from the site in the past 2 hours. To check the latest product view statistics, click View.
   Error		Inspect	The Frosmo Platform has not received any product view events from the site in the past 2 hours. To fix the issue: To check when the platform stopped receiving product data, click Inspect. Check that products are being tracked on the site. If products are not being tracked on the site, set up product tracking.

Product feeds

To check product feed status for a site:

1. In the Frosmo Control Panel, in the header, click Site Status.

2. Check the Product feeds status. The available follow-up action depends on the status.

   Status	Icon	Options	Description
   Set up		Set up	The Frosmo Platform has not received any product data from a feed in the past 30 days. This is most likely because the platform has not been set up to read a feed. To fix the issue, provide Frosmo with the feed details. For more information, see the appropriate site preparation guide.
   OK		View	The Frosmo Platform has received product data from a feed in the past day. To check the latest product feed statistics, click View.
   Error		Inspect	The Frosmo Platform has not received any product data from a feed in the past day. There may be an issue with the feed. To fix the issue: To check when the platform stopped receiving product data, click Inspect. Make sure the feed is being updated correctly. Make sure Frosmo has the correct feed details.

Checking transaction tracking status

To check transaction tracking status for a site:

1. In the Frosmo Control Panel, in the header, click Site Status.

2. Check the Transactions status. The available follow-up action depends on the status.

   Status	Icon	Options	Description
   Set up		Set up	The Frosmo Platform has not received any transaction data from the site in the past 30 days. This is most likely because transaction tracking has not been set up on the site. To fix the issue, set up transaction tracking on the site.
   OK		View	Transaction tracking is working correctly. The Frosmo Platform has received transaction data from the site in the past 2 hours. To check the latest transaction statistics, click View.
   Error		Inspect	The Frosmo Platform has not received any transaction data from the site in the past 2 hours. To fix the issue: To check when the platform stopped receiving transaction data, click Inspect. Check that transactions are being tracked on the site. If transactions are not being tracked on the site, set up transaction tracking.

Checking conversion tracking status

To check conversion tracking status for a site:

1. In the Frosmo Control Panel, in the header, click Site Status.

2. Check the Conversions status. The available follow-up action depends on the status.

   Status	Icon	Action	Description
   Set up		Set up	The Frosmo Platform has not received any conversion data from the site in the past 30 days. This is most likely because conversion tracking has not been set up on the site. To fix the issue, set up conversion tracking on the site.
   OK		View	Conversion tracking is working correctly. The Frosmo Platform has received conversion data from the site in the past 2 hours. To check the latest conversion statistics, click View.
   Error		Inspect	The Frosmo Platform has not received any conversion data from the site in the past 2 hours. To fix the issue: To check when the platform stopped receiving conversion data, click Inspect. Check that conversions are being tracked on the site. If conversions are not being tracked on the site, set up conversion tracking.

Checking cart action tracking status

To check cart action tracking status for a site:

1. In the Frosmo Control Panel, in the header, click Site Status.

2. Check the Cart actions status. The available follow-up action depends on the status.

   Status	Icon	Action	Description
   Set up		Set up	The Frosmo Platform has not received any cart action events from the site in the past 30 days. This is most likely because cart action tracking has not been set up on the site. To fix the issue, set up cart action tracking on the site.
   OK		View	Cart action tracking is working correctly. The Frosmo Platform has received cart action events from the site in the past 1 day. To check the latest cart action statistics, click View.
   Error		Inspect	The Frosmo Platform has not received any cart action events from the site in the past 1 day. To fix the issue: To check when the platform stopped receiving cart action events, click Inspect. Check that cart actions are being tracked on the site. If cart actions are not being tracked on the site, set up cart action tracking.

Checking item list view tracking status

To check item list view tracking status for a site:

1. In the Frosmo Control Panel, in the header, click Site Status.

2. Check the Item list views status. The available follow-up action depends on the status.

   Status	Icon	Action	Description
   Set up		Set up	The Frosmo Platform has not received any item list view events from the site in the past 30 days. This is most likely because item list view tracking has not been set up on the site. To fix the issue, set up item list view tracking on the site.
   OK		View	Item list view tracking is working correctly. The Frosmo Platform has received item list view events from the site in the past 1 day. To check the latest item list view statistics, click View.
   Error		Inspect	The Frosmo Platform has not received any item list view events from the site in the past 1 day. To fix the issue: To check when the platform stopped receiving item list view events, click Inspect. Check that item list views are being tracked on the site. If item list views are not being tracked on the site, set up item list view tracking.

Viewing product attributes summary

To view summary information about the product attributes collected from the site:

1. In the Frosmo Control Panel, in the header, click Site Status.

2. Check the Product attributes status. The available follow-up action depends on the status.

   Status	Icon	Action	Description
   OK		View	The Frosmo Platform has product attribute summary information available for the site. To view the summary information, click View.
   Error 1		Inspect	The Frosmo Platform does not have product attribute summary information available for the site. This is because the platform has not received any product data from the site in the past 2 months, or because the site has no recommendation strategies or configurations defined. To fix the issue: Check that products are being tracked on the site. If products are not being tracked on the site, set up product tracking. Create the first recommendation strategy or recommendation configuration.
   Error 2		Inspect	The Frosmo Platform has product attribute summary information available for the site, but the information is likely obsolete. This is because the platform has not received any product data from the site in the past 7 days. To fix the issue: Check that products are being tracked on the site. If products are not being tracked on the site, set up product tracking.