This document describes:
The purpose of this document is to ensure and demonstrate compliance with the transparency and accountability requirements of the European General Data Protection Regulation (GDPR).
The following table lists some of the key terms used in this document.
Table: Terms and definitions used in the document
|Customer||Organization that has a valid subscription agreement with Frosmo.|
|Data controller||Natural or legal person, public authority, agency, or other body that, alone or jointly with others, determines the purposes and means of the processing of personal data.|
|Data processor||Natural or legal person, public authority, agency, or other body that processes personal data on behalf of the controller.|
Optimization and personalization is based on visitor usage data collected from the browser.
For more information, see Introduction to the Frosmo Platform.
Natural person whose personal data is being processed; "one who can be identified, directly or indirectly, in particular by reference to an identifier".
In the Frosmo context, the data subject is normally a visitor on a customer's website using the Frosmo Platform.
Basically, any data related to an identified or identifiable natural person ("data subject"), for example:
|Site||Customer's website that uses the Frosmo Platform.|
User of a website and, in case the site collects personal data about its visitors, a data subject.
The Frosmo Platform identifies the visitor based on the Frosmo visitor ID stored in the browser's local storage. By default, the Frosmo Platform does not recognize the visitor across different browsers or devices
The main stakeholders in the protection of Frosmo customer data are:
In a relationship between Frosmo and a customer, the customer always represents the data controller, and Frosmo acts as the data processor.
This means that the legitimate and specific purpose for collecting personal data through the Frosmo Platform is always determined by the customer. The customer is responsible for:
Frosmo, as a data processor, is committed to assisting its customers in these responsibilities regarding any personal data collected through the Frosmo Platform.
Based on the nature of Frosmo's business, Frosmo is not required to appoint a data protection officer.
However, Frosmo has a data protection steering group with members representing different roles and departments. The group meets regularly to review system and process changes related to data protection. In addition, the group handles questions and requests about data protection from customers and other stakeholders.
Frosmo cooperates with the following GDPR-compliant platform hosting partners for back-end server hosting:
The agreement with the hosting partners prohibits any operations related to Frosmo customer data. Frosmo personnel is solely responsible for managing and processing all data collected by the Frosmo Platform.
The data that may be collected depending on the technical implementation can be categorized into:
By default, the Frosmo Platform collects and processes only anonymous and pseudonymous information about visitors and their behavior on a website. The platform does not collect data that in itself enables the identification of an individual data subject.
The Frosmo Platform can collect additional information about visitors, including account data, such as email addresses and phone numbers. However, processing of such data must always be determined by the customer and documented. Frosmo only collects account data for the purpose of transferring the data to the customer's back end or third-party systems (such as CRM systems or marketing automation platforms) controlled by the customer.
For more information about how Frosmo collects and stores data, see Data collection and storage.
The purpose and lawfulness of data processing is invariably determined by the customer and documented in the subscription agreement between Frosmo and the customer, and in the Frosmo General Terms of Service.
If so agreed, the Frosmo Platform will collect personal data for the purpose of passing it on to the customer's system or a third-party service, such as a marketing automation platform. The data will not be stored in the Frosmo back end, unless the customer has explicitly authorized this, and even then the information will only be stored on a temporary basis.
Frosmo never collects visitor data for its own purposes, or for the purpose of selling it to a third party.
Frosmo is committed to protecting the security of the visitors' personal data and has a variety of security technologies and procedures in place to prevent unauthorized access, use, or disclosure of data.
For example, The Frosmo operational tools can only be accessed over HTTPS. Access to the tools is always protected with credentials. The Frosmo production servers can only be accessed by using public key authentication. Public keys are provisioned to trusted Frosmo employees when needed for the required access levels. All operational networks are protected by firewalls and managed by designated employees.
Customer data is always stored in such a way that the data of one customer cannot be mixed with the data of another customer. All software modifications can be tracked in change logs and a version control system (GitLab).
The employment and subcontracting contracts used by Frosmo contain confidentiality and non-disclosure clauses whereby the employees and subcontractors are obliged to keep the personal data confidential and not to use that data to any other purpose than for the proper performance of the Frosmo's services for the benefit of the customer.
For more information about data, application, and operational security at Frosmo, see Security overview.
The Frosmo Platform stores data in the Frosmo back end as well as in the browser's local storage and cookies. For more information data storage, see Data collection and storage.
Most of the data collected by the Frosmo Platform (for example, segmentation and modification IDs, site configurations, visitor context data, and analytics data) is stored for the duration of the subscription agreement between Frosmo and the customer.
When a subscription agreement is terminated, processing any data related to the sites of that specific customer account ceases immediately. After this, the data is stored in a format that prevents the platform using it or it being associated with a person. The data is then removed from the Frosmo systems according to the normal data retention cycle. Any data that must be manually removed, is removed within 6 months after the subscription agreement is terminated.
In the Frosmo back end, data is stored in:
Server logs are files for recording events on a web server, namely information about incoming page requests. Website visitors do not have access to server logs; the logs are normally only accessible to the webmaster. The data in the server logs is only used for the technical monitoring of the platform, not for profiling, targeting visitors, or any commercial purposes.
Frosmo has full access to the server logs and complete knowledge on where each server log is stored. All the log data regarding the Frosmo Control Panel and resource files used on customer sites is controlled by Frosmo.
The log data is used to create usage statistics. Before refining the data for statistics, any personal data, such as IP addresses, are removed.
The Frosmo Platform data is regularly replicated for business continuity purposes. The backup copies cannot be accessed as such, and rolling back to one requires effort from the Frosmo System Administrator.
Frosmo does not transfer personal data outside the EU/ETA area.
The Frosmo Platform can communicate with back-end systems and basically any analytics, marketing automation, or content management system, depending on the configuration of that system. The platform can act as a master API for utilizing data from several sources. Integrations can also be implemented as custom solutions.
Some common integrations include:
The personal data retrieved from a customer's databases or other back-end systems is not stored in the Frosmo Platform, but transferred to the customer's system or third-party system used by the customer. However, Frosmo may combine it with segmentation data for personalization purposes. This type of data processing must always be determined by the customer and documented in the subscription agreement between Frosmo and the customer.
Frosmo, as a data processor, always handles requests related to a specific data subject's access to their own personal data through the customer acting as the data controller regarding the specific site. Any personal data will be delivered only based on a written request or instructions given by the data controller to Frosmo.
The requests related to a specific data subject's access to their own personal data are handled by the data protection steering group and conveyed to Frosmo system administration for processing.
For queries and requests related to data access and data protection in general, customers can contact email@example.com or their Frosmo Project Manager, who will convey the queries to the data protection steering group. All queries must be handled by the steering group to ensure the consistency and validity of the replies.
When a data subject refuses profiling on a site, the Frosmo Platform can discontinue all profiling for the corresponding Frosmo visitor ID. The platform does this by setting a cookie in the visitor's browser that prevents the use of the platform. After this, any collected data is stored in a format that prevents the platform from using it or associating it with a person. The data is then removed from the Frosmo back end according to the normal data retention cycle.
Frosmo can also implement selective profiling. This solution enables registering the visitor's profiling choice on the site, and showing content accordingly:
For more information, see Profiling solutions on the Frosmo Platform.
The Frosmo Platform identifies the visitor based on the Frosmo visitor ID stored in the browser's local storage. By default, the platform does not recognize the visitor across different browsers or devices.
When a data subject requests deletion of their personal data, processing any data related to the specific user ID ceases immediately. After this, the data is stored in a format that prevents the platform from using it or associating it with a person. The data is then removed from the Frosmo back end according to the normal data retention cycle.
Personal data will only be removed based on a written request from a customer, or based on explicit written instructions given by the customer to the website visitor.
Data breach is an intentional or unintentional security incident that results in the loss of confidential information, such as personal data. In the case of a personal data breach, the data processor must inform the controller about it without delay. The controller, in turn, must inform the relevant supervisory authority.
At Frosmo, a data breach is addressed according to the same process as any other major technical or security incident. The key points of the process are the fast recognition of an anomaly, coordination of corrective actions, and creating and implementing a communication plan.