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Comment: Published by Scroll Versions from this space and version 11.4

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  1. In the Frosmo Control Panel, select Setup > Status.
  2. Check the Product views status. The available follow-up action depends on the status.

    StatusIconOptionsDescription
    Set up
    Set up

    The Frosmo Platform has not received product data from the site for the past 30 days. This is most likely because product tracking has not been set up on the site.

    To fix the issue, set up product tracking.

    OKOKView

    Product tracking is working correctly. The Frosmo Platform has received product data from the site during the past 2 hours.

    To check the latest product view statistics, click View.

    ErrorErrorInspect

    The Frosmo Platform has not received product data from the site for the past 2 hours.

    To fix the issue:


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  1. In the Frosmo Control Panel, select Setup > Status.
  2. Check the Product transactions status. The available follow-up action depends on the status.

    If your site has a basic feature setup, a transaction event logs a frosmo_product_transaction message instead of a trigger.event message.
  3. If transactions are not being tracked on the site, set up transaction tracking.
  4. StatusIconOptionsDescription
    Set up
    Set up

    The Frosmo Platform has not received transaction data from the site for the past 30 days. This is most likely because transaction tracking has not been set up on the site.

    To fix the issue, set up transaction tracking.

    OKOKView

    Transaction tracking is working correctly. The Frosmo Platform has received transaction data from the site during the past 2 hours.

    To check the latest transaction statistics, click View.

    ErrorErrorInspect

    The Frosmo Platform has not received transaction data from the site for the past 2 hours.

    To fix the issue:

    Info


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  1. In the Frosmo Control Panel, select Setup > Status.
  2. Check the Conversions status. The available follow-up action depends on the status.

    StatusIconActionDescription
    Set up
    Set up

    The Frosmo Platform has not received conversion data from the site for the past 30 days. This is most likely because conversion tracking has not been set up on the site.

    To fix the issue, set up conversion tracking.

    OKOKView

    Conversion tracking is working correctly. The Frosmo Platform has received conversion data from the site during the past 2 hours.

    To check the latest conversion statistics, click View.

    ErrorErrorInspect

    The Frosmo Platform has not received conversion data from the site for the past 2 hours.

    To fix the issue:


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  1. In the Frosmo Control Panel, select Setup > Status.
  2. Check the Product attributes status. The available follow-up action depends on the status.

    If your site has a basic feature setup, a product view event logs a frosmo_product_view message instead of a trigger.event message.
  3. If products are not being tracked on the site, set up product tracking.
  4. StatusIconActionDescription
    OKOKView

    The Frosmo Platform has product attribute summary information available for the site.

    To view the summary information, click View.

    Error 1ErrorInspect

    The Frosmo Platform does not have product attribute summary information available for the site. This is because the platform has not received product data from the site for the past 2 months, or because the site has no recommendation strategies or configurations defined.

    To fix the issue:

    Error 2ErrorInspect

    The Frosmo Platform has product attribute summary information available for the site, but the information is likely obsolete. This is because the platform has not received product data from the site for the past 7 days.

    To fix the issue:

    Info