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- In the Frosmo Control Panel, select Setup > in the header, click Site Status.
Check the Frosmo scripts status. The available follow-up action depends on the status.
Status Icon Action Description Set up Set up The Frosmo Platform has not received data from the site for the past 30 days. This is most likely because the Frosmo scripts have not been added to the site.
To fix the issue, add the scripts to the site.
OK 
View The Frosmo scripts are working correctly. The Frosmo Platform has received data from the site during the past 24 hours.
To check the latest visit statistics, click View.
Error 
Inspect The Frosmo Platform has not received data from the site for the past 24 hours. The connection between the platform and the site may be blocked, or recent changes made to the site are preventing the platform from accessing the site.
To fix the issue:
- To check when the platform stopped receiving data from the site, click Inspect.
- Check the latest changes made to the site to ensure that they do not interfere with the platform.
- Check that the Frosmo scripts have been added to the site.
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- In the Frosmo Control Panel, select Setup > , in the header, click Site Status.
Check the Product viewsdata status. The available follow-up action depends on the status.
Status Icon Options Description Set up Set up The Frosmo Platform has not received product data from the site for the past 30 days. This is most likely because product tracking has not been set up on the site.
To fix the issue, set up product tracking.
OK View Product tracking is working correctly. The Frosmo Platform has received product data from the site during the past 2 hours.
To check the latest product view statistics, click View.
Error Inspect The Frosmo Platform has not received product data from the site for the past 2 hours.
To fix the issue:
- To check when the platform stopped receiving product data, click Inspect.
- Check that products are being tracked on the site.
- If products are not being tracked on the site, set up product tracking.
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- In the Frosmo Control Panel, select Setup > , in the header, click Site Status.
Check the Product transactions Transactions status. The available follow-up action depends on the status.
Status Icon Options Description Set up Set up The Frosmo Platform has not received transaction data from the site for the past 30 days. This is most likely because transaction tracking has not been set up on the site.
To fix the issue, set up transaction tracking.
OK View Transaction tracking is working correctly. The Frosmo Platform has received transaction data from the site during the past 2 hours.
To check the latest transaction statistics, click View.
Error Inspect The Frosmo Platform has not received transaction data from the site for the past 2 hours.
To fix the issue:
- To check when the platform stopped receiving transaction data, click Inspect.
- Check that transactions are being tracked on the site.
- If transactions are not being tracked on the site, set up transaction tracking.
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- In the Frosmo Control Panel, select Setup > in the header, click Site Status.
Check the Conversions status. The available follow-up action depends on the status.
Status Icon Action Description Set up Set up The Frosmo Platform has not received conversion data from the site for the past 30 days. This is most likely because conversion tracking has not been set up on the site.
To fix the issue, set up conversion tracking.
OK View Conversion tracking is working correctly. The Frosmo Platform has received conversion data from the site during the past 2 hours.
To check the latest conversion statistics, click View.
Error Inspect The Frosmo Platform has not received conversion data from the site for the past 2 hours.
To fix the issue:
- To check when the platform stopped receiving conversion data, click Inspect.
- Check that conversions are being tracked on the site.
- If conversions are not being tracked on the site, set up conversion tracking.
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- In the Frosmo Control Panel, select Setup > , in the header, click Site Status.
Check the Product attributes status. The available follow-up action depends on the status.
Status Icon Action Description OK View The Frosmo Platform has product attribute summary information available for the site.
To view the summary information, click View.
Error 1 Inspect The Frosmo Platform does not have product attribute summary information available for the site. This is because the platform has not received product data from the site for the past 2 months, or because the site has no recommendation strategies or configurations defined.
To fix the issue:
- Check that products are being tracked on the site.
- If products are not being tracked on the site, set up product tracking.
- Create the first recommendation strategy or recommendation configuration.
Error 2 Inspect The Frosmo Platform has product attribute summary information available for the site, but the information is likely obsolete. This is because the platform has not received product data from the site for the past 7 days.
To fix the issue:
- Check that products are being tracked on the site.
- If products are not being tracked on the site, set up product tracking.
