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Comment: Published by Scroll Versions from this space and version 16.0

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Status (click the images to enlarge)DescriptionSolution

Placement is marked with a green check mark.

Placement is valid

The placement is valid for the page.In the Frosmo Control Panel, make sure the placement targets the correct element or elements on the page, and check if the placement has multiple modifications assigned to it.

Placement is marked with a red cross.

Placement is not valid

The placement is not valid for the page.In the Frosmo Control Panel, update the URL the URL rules for the placement to include the current page.

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Status (click the images to enlarge)DescriptionSolution

Rendered and Display are green.

Modification is rendered and displayed

The modification is loaded.If the modification has multiple variations, check in the Modification section which variation you got. It could be that you got a different variation from the one that you expected.

Frosmo Preview displays a placement error.

Modification is not loaded

The modification is not loaded because its placement is not valid for the page.In the Frosmo Control Panel, check that the modification uses the correct placement, that the placement settings are correct, and that the content variations are active.

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If the placement uses a trigger, make sure it's the correct trigger:

  1. In the Frosmo Control Panel, in the sidebar, select Modifications > .
  2. Select the Placements tab.
  3. In the placements list, find the placement, and click the placement name.
  4. In the Trigger field, check the selected trigger. If the trigger is not the correct one, change the trigger.

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  1. In Frosmo Preview, select Visitor.

  2. In the Segments list, check the segments to which you currently belong. The segments defined for the modification in the Frosmo Control Panel must match your segments.

    Current segments

  3. If you're not in a correct segment, perform whatever actions are needed to place you in that segment.

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Check the modification schedule to see if the modification should be currently displayed:

  1. In the Frosmo Control Panel, in the sidebar, select Modifications > Overview.
  2. In the modifications list, find the modification, and click the modification name.
  3. Select Display Options.

  4. Check the display time settings, including the advanced time settings. The time settings use the time zone defined for the company. If the modification is not scheduled for the current time, it's not displayed on the page.

    Note

    Modifications whose content is preloaded use the time zone of the visitor's browser rather than the time zone defined for the company. While advanced time settings are disabled for modifications whose content is preloaded, the start and end times still apply.


    Tip

    You can check the current time and time zone for the company in the Control Panel footer.

    Current time and time zone for a company


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  1. On the page, check for Frosmo Core error messages:
    1. Launch Frosmo Preview, and select Advanced > Issues.
    2. Look for modification errors.
  2. On the page, check for failed Message API requests:
    1. Open the developer tools, and select the Network tab.

    2. Look for failed messageApi requests.

      Failed Message API request

    3. To check the details of a request, click the request and review its headers and response.
  3. In the Frosmo Control Panel, review and update the modification content if necessary. For more information about editing a modification, see see Creating and editing a modification.

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  1. On the page, check for Frosmo Core error messages:
    1. Launch Frosmo Preview, and select Advanced > Issues.
    2. Look for modification errors.
  2. On the page, check for failed Optimizer API requests:
    1. Open the developer tools, and select the Network tab.

    2. Look for failed optimizerApi?event=clickMessage requests.

      Failed Optimizer API request for a click

    3. To check the details of a request, click the request and review its headers and response.
  3. In the Frosmo Control Panel, review and update the modification content if necessary. For more information about editing a modification, see Creating and editing a modification.

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  1. On the page, check for Frosmo Core error messages:
    1. Launch Frosmo Preview, and select Advanced > Issues.
    2. Look for modification errors.
  2. On the page, check for failed Optimizer API requests:
    1. Open the developer tools, and select the Network tab.

    2. Look for failed optimizerApi?event=trueDisplay requests.

      Failed Optimizer API request for a true display

    3. To check the details of a request, click the request and review its headers and response.
  3. In the Frosmo Control Panel, review and update the modification content if necessary. For more information about editing a modification, see Creating and editing a modification.

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  1. Make sure you understand the conversion attribution model used by the Frosmo Platform.
  2. Make sure another modification further along in the interaction funnel is not getting the conversions. If another modification gets a higher-priority event after the current modification, that modification gets the conversion. To determine if another modification is the cause, test the modification flow on the site, or check the conversion statistics in the Frosmo Control Panel.
  3. Make sure conversion tracking is correctly implemented for the site. Check with a developer, if necessary. For more information about conversions and how to track them, see Data tracking solutions.
  4. Make sure the modification gets clicks, true displays, and, if relevant, custom events normally.

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  1. Launch Frosmo Preview, and select Advanced > Triggers.
  2. In the triggers list, find the trigger, and check the debug information for the trigger.
  3. In the Frosmo Control Panel, update the evaluation point settings for the trigger, if necessary.