Pages

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Published by Scroll Versions from this space and version 6.8

In the Frosmo context, segmentation means grouping the visitors browsing your website based on their behavior, location, or other attributes to enable effective adaptive content. Segments are used to target specific types of visitors with content that matches their interests. Content variations displayed to a visitor depend on the segments that the visitor is inpersonalization. You can define a set of rules that place places a visitor into one or more segments – or remove removes a visitor from them.Before you can define any segments, you need to find out who your visitors are by gathering and analyzing data about them. Once you know your visitor types, you can create segments for them, and once you've created the segments, you can target personalized content modifications to those segments. Or, even better, you can first study the segments to better understand your visitor base and target audiences, and then use that information to create personalized experiences.

Image Added

Figure: Rules-based segmentation for content targeting

The Frosmo Platform allows you to create, manage, and combine segments. You can also analyze the behavior of your visitors on a segment level.

Note

Segments are site-specific. This means that you cannot use individual segments across different sites of your company. However, you can use target groups to segment visitors across sites.

To learn more about segmentation, see:

Table of Contents
maxLevel1

Segmentation benefits

Creating relevant segments brings benefits not only to you but also to your visitors. E-commerce Ecommerce in particular allows you to gather a wealth of visitor-related data that is not available in any other kind of business. You can then exploit that data to help your visitors discover information relevant to them. This makes the browsing session smoother, the purchase funnel faster, and the overall visitor experience more pleasant.

...

For the segmentation options and rules provided by the Frosmo Platform, see Creating segmentsand editing a segment. For examples and ideas on how to implement segmentation, see Using segmentsSegment examples.

Note

Personalization based on personal data is subject to rules and regulations, such as the General Data Protection Regulation (GDPR) in the EU/ETA area. Make sure you only collect personal data on a lawful basis. For more information about data collected by the Frosmo Platform, see Data collection and storage.

Demographics

Demographic attributes mean basic background information about your visitors, such as:

  • Age
  • Gender
  • Family type
  • Location (city, region, country, language)

Demographic information helps allows you to provide your visitors with the correct offering for their specific climate, culture, gender, and age group. Since most of the demographic data cannot be easily collected through the site, you can utilize other information about your customers, such as the data in your CRM, to segment visitors through the Frosmo Platform. 

Context

Context refers to the technology the visitor is using, such as:

  • Browser
  • Device type (desktop, tabletmobile, mobile tablet)

Contextual attributes help you allows you to target your visitors with content that is optimized for the technology they are using. Mobile users may have different interests than desktop users, and not all content supports old browser versions.

...

Understanding visitor behavior and acknowledging the state of their relationship with your company is essential. It helps , as it allows you to reward visitors who are loyal to you and reach out to those who are at risk of slipping away.

...

Affinity

Psychographic Affinity attributes comprise information related to the visitor's personalityinterests and loyalties, such as:

  • Interests (products, categories)
  • Lifestyles
  • Values

Psychographic

  • Brands
  • Product or content categories
  • Lifestyle (for example, traveling, sports, home decoration)
  • Values (for example, ecological and ethical)

Affinity attributes are a bit trickier to capture, but a lot can be said about visitors based on the pages and products they view. If a visitor frequently visits pages offering outdoor clothing and camping gear, you can assume that they are into camping or at least interested in it.

Comparing this information with the other data you have about this and similar visitors allows you to provide them with other content relevant to them. Creating personalized product recommendations especially requires that you understand what drives a particular type of visitor.

How segments work

The mechanism of segmentation is very simple:

  1. In the Frosmo Control Panel, you define a rule or a set of rules for each segment. After you create and save a segment, the segment becomes active immediately. 
  2. When a visitor browses your site, they get segmented according to the defined segmentation rules.
  3. During the initial browsing session and subsequent visits to the site, the visitor may be included in additional segments or removed from segments depending on the defined segmentation rules.

For example, for a retail site, you can create a segment for returning visitors who viewed at least two products in the coffee maker product category during the last 14 days. This means that a visitor who has visited your site may view two coffee makers within the span of 14 days to get segmented. You can assume that visitors in this segment are currently interested in coffee makers and use that information to, for example, show recommendations or other modifications related to that product category. When the visitor fails to return to your site and view coffee makers in 14 days, they are  automatically removed from the segment (and probably no longer interested in the product category).

In reality, visitors are often included in more than one segment or segment group at once. In this case, the content they see based on segmentation depends on the priority and other settings of the modifications created for your site. You can use this to you advantage by creating mutually exclusive segment groups.

However, keep in mind that in order for segmentation to be effective, you often need to create relevant content for each segment. Therefore, keep your segmentation strategy simple and consider which segments are the most important to you – it may not make sense to personalize content for visitors interested in, let's say, each shampoo brand sold on your site.

Where to go next